Play Smart with cx99 — Responsible Gaming That Puts You First
At cx99, we believe gambling should always be enjoyable entertainment — nothing more, nothing less. Our responsible gaming framework gives every player in Bangladesh the tools and knowledge to stay in control of their play, their time, and their budget.
A Platform Built Around Player Welfare
cx99 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Every tool, policy, and process described on this page is available to every registered cx99 account holder — free of charge and accessible at any time.
Set a daily, weekly, or monthly deposit cap on your cx99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately and can only be lowered — not raised — without a mandatory 7-day cooling-off period.
Need a short break? The cx99 time-out tool lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period your account is fully suspended — you cannot log in, deposit, or place bets until the period expires.
If you feel gambling is becoming more than a pastime, self-exclusion allows you to close your cx99 account for a minimum of 6 months or permanently. During this period, cx99 will not send you any promotional materials and will refuse any account reactivation requests.
cx99 can notify you after a set period of continuous play — 30 minutes, 1 hour, or 2 hours. These reminders appear as on-screen alerts, giving you a moment to pause, reflect, and decide whether to continue. Awareness is the first step to staying in control.
Every cx99 account comes with a full transaction and betting history log. You can review exactly how much you have deposited, wagered, won, and withdrawn over any time period. Transparency with yourself is one of the most powerful responsible gaming tools available.
Reality check pop-ups appear at regular intervals during your session, showing you how long you have been playing and your net win or loss position for that session. These prompts are designed to keep you grounded and prevent the loss of track of time or money during play.
Strictly 21 and Above
cx99 enforces a strict minimum age requirement of 21 years for all players. This is not a formality — it is a firm policy that cx99 applies rigorously through document-based identity verification on every account.
Minimum Age: 21 Years
Access to the cx99 platform, including all games, sports betting markets, and the payment cashier, is strictly limited to individuals who are 21 years of age or older. cx99 conducts mandatory identity verification on all new accounts, which includes confirming the account holder's date of birth against a government-issued photo ID such as a Bangladesh National ID card or passport.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved from entertainment to a concern that warrants attention and support.
Chasing Losses: Continuing to gamble in an attempt to recover money that has already been lost — often leading to larger bets and deeper losses. This cycle is one of the most common and dangerous patterns associated with problem gambling.
Losing Track of Time: Spending far more time gambling than originally intended, and finding it difficult to stop once you have started — even when you intended to play for just a short period.
Secrecy and Concealment: Hiding your gambling activity from family members, friends, or colleagues — or lying about how much time or money you spend on gambling-related activities.
Emotional Distress: Feeling anxious, irritable, restless, or low when you are not gambling, or using gambling as a way to escape stress, depression, boredom, or personal problems.
Financial Strain: Gambling with money that was allocated for essential expenses such as rent, food, utilities, or loan repayments — or borrowing money specifically to fund gambling activity.
Inability to Stop: Making repeated unsuccessful attempts to cut back or stop gambling entirely. Feeling a compulsive urge to gamble despite recognising the negative impact it is having on your finances or relationships.
Neglecting Responsibilities: Allowing gambling to interfere with work, education, family commitments, or social relationships. Missing important events or deadlines because of time spent gambling.
Escalating Stakes: Needing to gamble with increasingly larger amounts of money in order to achieve the same level of excitement or satisfaction — a pattern that closely mirrors tolerance in other addictive behaviours.
Ask Yourself These Questions
The following questions are drawn from widely used responsible gaming self-assessment frameworks. Answering honestly — even if only to yourself — is a meaningful first step toward understanding your relationship with gambling.
Financial Questions
- 1 Have you ever gambled with money intended for rent, food, bills, or other essential expenses?
- 2 Have you ever borrowed money from friends, family, or a financial institution specifically to fund gambling?
- 3 Have you ever sold personal possessions in order to have money available for gambling?
- 4 Do you find yourself spending more on gambling each month than you intended or budgeted for?
- 5 Have you ever felt the need to win back money you lost as quickly as possible by gambling more?
Behavioural Questions
- 1 Have you ever felt irritable, restless, or anxious when you tried to cut down or stop gambling?
- 2 Have you ever lied to someone close to you about how much time or money you spend gambling?
- 3 Has gambling ever caused you to miss work, school, or an important family or social commitment?
- 4 Do you find it difficult to stop gambling once you have started, even when you intended to play briefly?
- 5 Do you use gambling as a way to escape stress, boredom, loneliness, or emotional difficulties?
If you answered "yes" to any of the questions above, consider speaking with our support team or using the self-exclusion and deposit limit tools available on your cx99 account. Help is available 24/7.
Tools Available on Your cx99 Account
Every cx99 account comes equipped with a suite of responsible gaming tools. These are available at any time through your account settings, free of charge, with no waiting period required to activate them.
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Reductions apply immediately. Increases require a 7-day waiting period before taking effect.
Instant ActivationPause your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. Your account is fully suspended during this time. No logins, deposits, or bets permitted.
Instant ActivationClose your account for a minimum of 6 months or permanently. cx99 will cease all marketing communications and reject any reactivation requests during the exclusion period.
Permanent OptionConfigure on-screen alerts that appear after 30, 60, or 120 minutes of continuous play. Each alert displays your session duration and current net position to help you make informed decisions.
CustomisableAccess a full record of all your deposits, withdrawals, bets placed, games played, and outcomes across any selected date range. Complete transparency, always available.
Always AvailablePeriodic pop-up notifications during active game sessions showing elapsed session time and net session result, designed to interrupt automatic play and encourage mindful decision-making.
Configurable IntervalsSet a maximum net loss cap per day, week, or month. Once your loss limit is reached, cx99 will suspend betting activity for the remainder of the period to protect your bankroll.
Instant ActivationOur English-speaking support team is available around the clock via live chat and email. If you are concerned about your gambling, reach out at any time — no appointment or referral needed.
Always OnlineHow to Activate Responsible Gaming Tools
Activating responsible gaming tools on your cx99 account is straightforward. Follow the steps below or contact our support team directly for immediate assistance.
Step-by-Step: Activating Tools on Your Account
- 1Log in to your cx99 account and navigate to your Account Settings panel from the top-right menu.
- 2Select the "Responsible Gaming" section within Account Settings. All available tools are listed here.
- 3Choose the tool you wish to activate — deposit limit, loss limit, session reminder, time-out, or self-exclusion.
- 4Enter your preferred limit value or duration and confirm your selection. Deposit and loss limit reductions take effect immediately.
- 5For self-exclusion requests, contact our support team directly via live chat or email at [email protected] and a team member will process your request within one hour.
- 6You will receive an email confirmation once any responsible gaming tool has been activated on your account. Keep this confirmation for your records.
Email Support
Send your responsible gaming request or concern directly to our support team. We aim to respond to all responsible gaming emails within 2 hours, 24 hours a day, 7 days a week.
Live Chat
Our live chat is available around the clock from within your cx99 account. For urgent matters — including immediate self-exclusion requests — live chat is the fastest way to reach our team.
Available 24/7 · Bangladesh Standard Time (BST, UTC+6)
Response Times
Responsible gaming requests are prioritised by our support team. Deposit limit reductions and time-outs are activated immediately on request. Self-exclusion is processed within one hour of a confirmed request.
Faster than standard account queries — always.
Further Support Beyond cx99
In addition to the tools available directly on your cx99 account, a range of independent support organisations provide free, confidential assistance for individuals and families affected by problem gambling.
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling addiction. Meetings are available in many formats including in-person and online.
Licensed mental health professionals and addiction counsellors can provide one-on-one support for gambling-related concerns. Cognitive Behavioural Therapy (CBT) has a strong evidence base for treating problem gambling. Ask your local healthcare provider for a referral or seek a private counsellor.
Gam-Anon is an organisation specifically for family members and friends of people with a gambling problem. It provides a safe space for loved ones to share their experiences and access resources to help them support someone who may be struggling with problem gambling.
Gambling is for Adults Only — 21 Years and Above
cx99 strictly enforces the 21+ age requirement across all aspects of its platform. Gambling is intended to be a form of adult entertainment. It carries financial risk and is not a reliable source of income. Never gamble with money you cannot afford to lose. If gambling stops being fun, please use the tools on this page or contact our support team immediately. cx99 cares about every player's wellbeing — far more than any individual wager.
Ready to Play Responsibly?
You now have everything you need to enjoy cx99 safely and confidently. Explore our games, read our FAQ, or log in to activate your responsible gaming preferences today.