cx99 Terms & Conditions — Your Rights and Responsibilities

1 Acceptance of Terms

By accessing or using any part of the cx99 platform — including its website, mobile-optimised interface, game lobby, sportsbook, account portal, payment cashier, or any associated service — you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all users of the cx99 platform regardless of the device, browser, or access method used. Your continued use of cx99 following any amendment to these Terms constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. cx99 will make reasonable efforts to notify registered users of material changes via email or an on-platform notification.

If you are accessing cx99 on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms shall include that entity.

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account, make a deposit, or place any wager on cx99. This is a strict eligibility requirement. cx99 operates a zero-tolerance policy with respect to underage gambling. If cx99 has reasonable grounds to suspect that a user is under 21 years of age, the account will be immediately suspended pending verification. If the user is found to be under 21, the account will be permanently closed and any funds held may be forfeited in accordance with applicable policy.

2.2 Geographic Eligibility

cx99 is operated for and primarily directed at the Bangladesh market. It is your sole responsibility to ensure that accessing and using cx99 is lawful in your jurisdiction. cx99 makes no representation that its services are available or appropriate in locations outside Bangladesh. Users who access cx99 from jurisdictions where online gambling is prohibited do so at their own risk and cx99 accepts no liability in this regard.

2.3 One Account Per Person

Each individual may hold only one registered cx99 account. Duplicate accounts are strictly prohibited. If cx99 identifies multiple accounts belonging to the same individual, all duplicate accounts will be closed and any balances held across those accounts may be consolidated or forfeited. Players found to have created duplicate accounts to circumvent bonus restrictions or account suspensions will be permanently banned from the platform.

2.4 Prohibited Persons

The following persons are not eligible to register or maintain a cx99 account:

• Persons under 21 years of age.
• Employees, contractors, directors, or agents of cx99 or any of its affiliated entities, and their immediate family members.
• Persons who have been self-excluded from cx99 or from any other gambling platform where cx99 participates in a shared exclusion register.
• Persons acting as agents or on behalf of a third party.
• Persons whose accounts have been previously permanently suspended by cx99 for breach of these Terms.

3 Account Registration

3.1 Registration Information

To access cx99's real-money gaming services, you must create a registered account by providing accurate, current, and complete personal information as requested during the registration process. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update this information promptly if it changes.

3.2 Identity Verification (KYC)

cx99 operates a know-your-customer ("KYC") process in order to verify the identity of all registered players. You may be required to submit one or more of the following documents at any time:

• A valid government-issued photo identification document (National ID card, passport, or driving licence).
• A proof of residential address (utility bill, bank statement, or other official document) dated within the last three months.
• Proof of ownership of the payment method used to make deposits (e.g., a screenshot of the registered bKash or Nagad account in your name).

cx99 reserves the right to restrict access to account functions — including withdrawals — until KYC verification is complete. Providing false, misleading, or fraudulent identity documents is a serious breach of these Terms and may result in permanent account closure and referral to relevant authorities.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your cx99 username and password. You must not share your login credentials with any third party. cx99 recommends enabling two-factor authentication (2FA) on your account for additional security. cx99 will not be held liable for any losses arising from unauthorised access to your account that results from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify cx99 support immediately at [email protected].

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

cx99 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The availability of specific payment methods may vary from time to time and cx99 reserves the right to add or remove payment options without prior notice.

4.2 Deposit Limits

A minimum deposit of ৳200 applies to all payment methods unless otherwise stated on the cx99 cashier page. Maximum deposit limits vary by payment method and by account verification status. cx99 reserves the right to impose deposit limits on individual accounts in the interests of responsible gaming or fraud prevention.

4.3 Withdrawal Processing

Withdrawal requests from verified accounts are typically processed within two minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank card and bank transfer withdrawals may take up to three business days depending on the receiving institution. cx99 will endeavour to process all withdrawal requests promptly, but cannot guarantee processing times that are outside of its direct control.

cx99 reserves the right to request additional verification documents before processing any withdrawal. Withdrawals will only be made to payment methods that have been verified as belonging to the registered account holder. Third-party withdrawals are strictly prohibited.

4.4 Currencies

All transactions on cx99 are denominated in Bangladeshi Taka (৳ / BDT). cx99 does not currently support multi-currency accounts. Any currency conversion fees applied by your bank or payment provider are your own responsibility.

4.5 Charges & Fees

cx99 does not currently charge fees on deposits or withdrawals. However, your bank or payment provider may apply their own transaction charges. cx99 is not responsible for any fees levied by third-party financial institutions.

5 Bonuses & Promotions

5.1 General Bonus Terms

cx99 offers promotional bonuses and incentives from time to time. All bonuses are subject to specific terms and wagering requirements that will be stated at the time the bonus is offered. It is your responsibility to read and understand the terms of any bonus before accepting it. By accepting a bonus, you confirm that you have read and agree to its specific terms.

5.2 Wagering Requirements

Unless explicitly stated otherwise, all bonus funds credited to your cx99 account are subject to a wagering requirement. This means that the bonus amount (or the bonus plus deposit amount, depending on the specific promotion) must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. Wagering contributions may vary by game type — slots typically contribute 100%, while table games and live casino games may contribute at a reduced rate as specified in the individual promotion terms.

5.3 Bonus Abuse

cx99 operates a strict anti-abuse policy with respect to bonuses. The following activities constitute bonus abuse and may result in the forfeiture of bonus funds and associated winnings, and/or permanent account suspension:

• Creating multiple accounts to claim the same promotion more than once.
• Using bonus funds in a manner that exploits low-risk betting patterns to meet wagering requirements without genuine gameplay intent (commonly referred to as "bonus whoring" or "matched betting" against bonus terms).
• Colluding with other players to collectively exploit promotional offers.
• Providing false information during registration to qualify for new-player promotions.

5.4 Modification and Withdrawal of Promotions

cx99 reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Any such changes will not affect bonuses that have already been accepted and are in the process of meeting their wagering requirements, unless cx99 has reasonable grounds to suspect abuse.

6 Betting & Gaming Rules

6.1 Game Rules

Each game available on the cx99 platform is governed by its own set of rules, which are accessible within the game interface. By placing a wager on any game, you confirm that you have read and understood the applicable game rules. In the event of a conflict between the in-game rules and these Terms, these Terms shall prevail.

6.2 Sportsbook Betting

All sports bets placed on cx99 — including but not limited to cricket (BPL, IPL, T20 World Cup), football, and kabaddi — are subject to cx99's Sports Betting Rules. cx99 reserves the right to void bets in the event of obvious pricing errors, technical faults, or where cx99 has reasonable grounds to suspect that a bet has been placed with knowledge of privileged information. Bets on events that are cancelled or abandoned will be voided and stakes returned unless otherwise stated.

6.3 Technical Malfunctions

In the event of a technical malfunction or disconnection during a game or betting event, cx99 will use its system logs to determine the outcome of any affected wager. Bets that cannot be resolved due to a technical fault on cx99's systems will be voided and stakes returned. cx99 is not responsible for losses arising from technical failures on the player's device, internet connection, or third-party network infrastructure.

6.4 Maximum Winnings

cx99 reserves the right to impose maximum payout limits on individual games and betting markets. These limits will be communicated within the relevant game or market. cx99 will not be obliged to pay winnings that exceed the stated maximum payout limit for a given game or event.

7 Prohibited Conduct

The following conduct is strictly prohibited on the cx99 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of funds, and/or referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or verification.
• Using any software, bot, script, or automated system to interact with the cx99 platform in a manner not intended for human players.
• Exploiting software bugs, glitches, or errors in cx99's systems for financial gain. Any winnings generated through exploitation of a known or suspected bug must be reported to cx99 immediately and will not be paid out.
• Engaging in any form of money laundering, fraud, or financial crime using cx99's payment infrastructure.
• Colluding with other players at table games or live casino games to gain an unfair advantage.
• Threatening, harassing, or abusing cx99 staff, agents, or other players.
• Attempting to gain unauthorised access to any cx99 account or system.
• Charging back or reversing any deposit made to your cx99 account without prior authorisation from cx99.

8 Responsible Gaming

cx99 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, including:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your cx99 account.
• Session Time Reminders: Set alerts that notify you when you have been playing for a specified period of time.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing (24 hours, 7 days, 30 days, or a custom duration).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the cx99 platform. Self-exclusion requests take effect immediately and cx99 will take reasonable steps to prevent you from re-registering during the exclusion period.

If you believe that gambling is causing you or someone you know financial, emotional, or personal harm, we strongly encourage you to contact our support team at [email protected]. You can also visit our dedicated Responsible Gaming page for further guidance and resources. cx99 staff members are trained to identify signs of problem gambling and may, at their discretion, reach out to players whose account activity suggests a potential gambling problem.

9 Intellectual Property

All content on the cx99 platform — including but not limited to software, source code, game assets, graphics, logos, trademarks, text, audio, video, and the overall look and feel of the platform — is the exclusive intellectual property of cx99 or its licensors. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cx99 platform for personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or create derivative works of any cx99 content without express written permission from cx99.

The cx99 name, logo, and brand identity are protected trademarks. Any unauthorised use of cx99 trademarks is strictly prohibited and may result in legal action.

10 Limitation of Liability

To the fullest extent permitted by applicable law, cx99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the cx99 platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Loss arising from technical malfunctions, interruptions, or unavailability of the platform.
• Loss arising from the actions or omissions of third-party payment providers.
• Loss arising from your reliance on any content, information, or advice provided on the cx99 platform.

cx99's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the total amount deposited by you into your cx99 account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit cx99's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11 Privacy & Data

cx99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the cx99 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

cx99 will not sell, rent, or share your personal data with third parties except as described in the Privacy Policy or as required by applicable law. cx99 may share data with third-party service providers who assist in operating the platform (such as payment processors and KYC verification services) on a need-to-know basis and under strict data processing agreements.

cx99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data transmitted between your device and the cx99 platform.

12 Amendments to These Terms

cx99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, cx99 will make reasonable efforts to notify registered users by email or by displaying a prominent notice within the platform. The date of the most recent revision will always be displayed at the top of the Terms & Conditions page.

Your continued use of the cx99 platform after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must immediately cease using the cx99 platform and may request closure of your account by contacting [email protected].

13 Governing Law & Disputes

13.1 Complaints Procedure

If you have a complaint regarding any aspect of the cx99 platform, you should contact our support team in the first instance at [email protected], providing full details of your complaint. cx99 will acknowledge your complaint within 48 hours and will endeavour to resolve it within 14 days. If a complaint cannot be resolved informally, cx99 may escalate the matter to its internal disputes review panel.

13.2 Final Decisions

cx99's decision on any dispute relating to game outcomes, technical faults, bonus eligibility, or account activity shall, subject to the complaints procedure described above, be final and binding. cx99's system logs shall be the primary source of evidence in any such dispute.

13.3 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Nothing in these Terms limits your statutory rights as a consumer under the law of your jurisdiction.

14 Contact Us

If you have any questions regarding these Terms & Conditions, please contact the cx99 support team. Our English-speaking team operates 24 hours a day, seven days a week, in Bangladesh Standard Time (UTC+6).

Email: [email protected] (plain text — not a clickable link)

You may also visit our FAQ page for answers to common questions, or our Responsible Gaming page if you need support with your gaming habits.